Parent Support
We’re here to support your child’s emotional, social, and mental wellbeing.
At Haygrove, we understand that young people can face challenges that affect their wellbeing, confidence, and engagement with school. Our Wellbeing Team (Willow) works closely with families to provide early support, targeted interventions, and access to specialist services when needed. If you are worried about your child, you are not alone — and we are here to help.
What To Do If You’re Worried About Your Child
Your first point of contact is your child’s Head of Year. They will gather your concerns and refer to the Senior Mental Health Lead (SMHL).
What happens next?
The SMHL will:
- Obtain parent voice
- Ask the Wellbeing Team to gather student voice through a wellbeing triage
- Decide the most appropriate support pathway
This triage considers three possible routes:
- a) Mild to Moderate Needs
Your child may be referred to school‑based interventions such as:
- Wellbeing support (Willow)
- ELSA sessions
- Solution‑Focused Brief Therapy (SFBT)
- Mental Health Support Team (MHST) interventions
If difficulties continue, a referral to school counselling may be made.
- b) Trauma‑Linked Needs
If your child’s struggles relate to trauma, they may be referred to In Charley’s Memory for counselling. After counselling, the SMHL will review whether further support is needed.
- c) Immediate Risk
If your child is at immediate or serious risk, the school will make an urgent referral to CAMHS. CAMHS will triage and provide support. They may refer back to school for ongoing support.
Important: Each intervention needs time to work. Only one referral will be active at a time to avoid overwhelming your child.
Other ways to access support
Contact Your GP (NICE Guidelines)
Your GP can refer your child to CAMHS for specialist support.
For eating disorder concerns, GPs follow the MEED guidance.
Self‑Referral to MHST or Young Somerset
Parents can refer directly to:
These services offer early help without needing a school referral.
Parent Family Support Advisor (PFSA)
Our PFSA works with families to support home‑school relationships, routines, behaviour, and emotional wellbeing.
Visit our PFSA page to see what support they can provide and to view the parent development courses offered by Haygrove and our partners.
Parent signposting
If you’re concerned about your child’s wellbeing, the following trusted resources can help you understand what they may be experiencing and how to support them.
Advice Getting Support for your child
- GP advice Getting support from the GP | Guide for Parents | YoungMinds
- GP Guidelines - NICE guidelines - link to Lucy PIGDEN
- NHS 111 Get help for your symptoms - NHS 111
- Youngminds Parent helpline Parents Helpline | Mental Health Help for Your Child | YoungMinds
Understanding Your Teenager
- Five ways to wellbeing – practical steps for emotional balance Somerset children & young people : Health & Wellbeing : Mht Phr 5ways
- Little book of health and wellbeing – Tools for families Somerset children & young people : Health & Wellbeing : Mht Phr Resources
- Teenage development and the brain – understanding adolescent behaviour Somerset children & young people : Health & Wellbeing : Supporting Parents Teens Iv
- Tuning into teens (Emotion coaching) programme - delivered by Mrs Lesley and Mrs Winsper
How We Support Your Child at Haygrove
- A safe, calm space (Willow) for emotional support
- Wellbeing sessions to build resilience, confidence, and emotional literacy
- ELSA support for emotional understanding and regulation
- Trauma‑informed counselling where needed
- Support for anxiety, low mood, friendship issues, and school avoidance
- Reintegration support for students returning after absence
- Close collaboration with external agencies (MHST, CAMHS, Young Somerset, PFSA, School Nurse, Chaplain)
Contact us
If you are worried about your child’s wellbeing, please reach out. We are here to listen, support, and work with you to help your child thrive.
